Terms & Conditions

The document referred to below constitutes a legally binding agreement between you and Agnes Katona LTD ("we" or "us”) which operates the Internet website with the domain name www.agneskatona.co.uk (the “Site”).

It documents your rights and responsibilities and ours with regards to (a) your access to the Site; (b) your use of the Site; (c) any communications sent from Agnes Katona LTD; (d) all information, products, services, and materials contained on or our site.

By entering the Site you unconditionally accept the terms and conditions in this Agreement (set out below) and any future alterations we may make subsequently.

1. Users

1a. Anyone who enters our Site is deemed a user ("User"). You are free to enter the site whenever you wish whilst adhering to all the relevant terms and conditions.

1b. The use of this website is permitted for personal use only. Please remember that it is illegal to re-publish, sell, reproduce or otherwise exploit any items on our site for material purposes from this website, or create any item based on the content of this site.

1c. You alone are absolutely responsible for any information sent to us and its accuracy and validity. You agree that you will not use and that you will not allow the use of any device or method that could possibly interfere with our Site. You may access and view the Content appearing on this Website for personal, non-commercial use only.

2. General

2a. Any information, content or opinions given on our website are purely subjective and we cannot guarantee its fitness for purpose or accuracy.

2b. The contents of the Site, do not represent any form of advice by us and is not intended to be used as such. We reserve the right to change the content at any time and will not be held liable for any failure of software during a purchase or at any time whilst using our site.

2c. Please be aware that the items offered for sale on this this website are soley offered on our website and are not located in a physical shop.

2d. Please be absolutely sure you wish to purchase an item before you commit to buy it. If you fail to contact us with payment details by the agreed date, the item will no longer be reserved for you and will be offered to other potential clients.

2e.The Agnes Katona is the online version of our company, Agnes Katona LTD.

Email: agnes@agneskatona.co.uk

For detailed information on any item please feel free to e-mail the above address.

2f. Agnes Katona Ltd. will not knowingly sell conflict diamonds and to the best of our ability we undertake reasonable measures to help prevent the sale of conflict diamonds. Please note that no guarantees can be made regarding goods originating from prior to the 2003 establishment of the Kimberley Process Certification scheme. All diamonds are of natural origin and free from treatment unless otherwise stipulated.

3. Shipping and handling

We offer a free delivery and shipping service on all orders.

3b. A purchase will be shipped within 2 business days of receipt of payment. Items will not be shipped to a postal box address.

3c. All items are fully insured and sent at the risk of Agnes Katona LTD.

3d. Items will be sent out as soon as your money has been cleared.

3e. Items bought within the UK will be sent out via Royal Mail next day delivery and will usually arrive between 9am and 1pm the following day.

3f. Items bought outside of the UK are sent via International signed-for delivery. It takes approx. 1 week to arrive to mainland Europe and 2 weeks to arrive to the rest of the world.

4. Returns

We will accept returned goods for a refund if you:

4a. Contact us to let us know of your intention to return the item and return it to us within 14 days via a secure and insured service.

4b. Return items in the same condition as they were received by you - damaged, broken or altered items will not be accepted for a refund. Please remember you are buying a piece of fine jewellery which must be treated with care. These items are not suitable to wear whilst gardening, washing / showering, playing sport etc. Foil-backed items must not come into contact with water as this will cause discolouration. The items offered for sale on this site are all brand new, and unused items and with careful treatment their condition sould remain excellent.

5. Privacy Policy

We are committed to protecting your privacy and will never give your details out to any third party without your expressly asking us to do so. We will store your data in accordance with the Data Protection Act 1998. The data we keep pertains only to shipping details and we will only send you mail directly relating to your purchase from us, to include Christmas cards. All transactions are strictly confidential and we will not have access to your credit card details. All online transactions will be made through our online partner, Paypal. All details of the terms and conditions and privacy policy of Paypal are listed clearly at www.paypal.com.

6. Disclaimer

6a. The information contained in this website is for general information purposes only. The information is provided by The Agnes Katona LTD and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

6b. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

6c. Through this website you are able to link to other websites which are not under the control of The Agnes Katona LTD. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

6d. Every effort is made to keep the website up and running smoothly. However, The Agnes Katona LTD takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

7. Payments

7a. Any jewellery ordered as a bespoke service is protected under law and carries a mandatory obligation for payment prior to the work being undertaken. Bespoke orders cannot be returned or refunded.

Finally

Thank you for reading our Terms. We hope you enjoy our service.